The framework and process for developing designs for users. Users are not part of the design team, but the designer plays an active part in interacting with the users for:
- Gathering requirements
- Gathering feedback
Principles
- Early focus on users and tasks
- Empirical measurement
- Iterative design
Process
Steps
- Gather requirements from users
- Interview users
- Interview focus groups
- Survey/Questionaires
- Observation (Direct or Indirect)