Patience
If the customer seems sensible, never outright deny what the customer is saying. The customer is not always right, but if they can be reasoned with, continue to try. If you cannot reason with them, then you must consult your supervisor.
If the customer seems sensible, never outright deny what the customer is saying. The customer is not always right, but if they can be reasoned with, continue to try. If you cannot reason with them, then you must consult your supervisor.