Troubleshooting Tools
- Multimeter
- Denatured alcohol
- Magnet for grabbing loose screws
- USB Drive for testing prints
- Screwdriver
Specific Troubleshooting
- Impact Printer Troubleshooting
- Thermal Printer Troubleshooting
- Inkjet Printer Troubleshooting
- Laser Printer Troubleshooting
- 3D Printer Troubleshooting
Printer Not Detected in Device Manager
Print Job Never Prints
- Ensure printer is on
- Ensure printer is connected
- Check display for error message
- Restart printer
- Open spooler and delete all jobs
- Right click printer service > Print directly to the printer
- Restart printer service
- Press OK on the printer
Strange Size Print
- You configured scaling wrong in page setup
- Recheck printer drivers
- Uninstall or reinstall drivers
- Issue with printer engine
Grinding Noises
- Too much paper in tray
- Realign paper in paper feeder
- Clean rollers
Stapling and Hole punch Issues
- Remove stapler cartridge and remove jammed stables, the put cartridge back in
- Compatibility issues
- Paper fed in wrong orientation
Incorrect Page Orientation
- Wrong setup in page setup
Garbled Print
- Corrupted driver
- Wrong driver
- Ensure printer language of driver is same as printer language for printer
- Power issue
- Cable issue
Incorrect Chroma Display
- Print a color calibration page
- Check that app and printer are not in grayscale mode
- Check toner/ink levels
- Ink/toner is dirty or incorrect colors
No Image on Print Display
- Restart device
- Firmware update
- Take device to service center
Test Page / Test print
A test print is a print issued directly from the printer itself, usually used when prints cannot be issued remotely.
- If the test print goes out, there is a spooler issue.
- If the test print fails, there is a hardware issue
Printer Sub-System Not Found
- Printer spooler not started