Maintenance
DONT USE COMPRESSED AIR
- Replace toner periodically
- Clean rollers with denatured alcohol
- Clean ozone filters with vacuum
- Clean rollers with magnetic cleaning brush
- Clean fuser assembly with denatured alcohol
- Check for damage on thermal fuse
- Clean corona transfer wire with denatured alcohol
- Printer calibration
Fading Prints or Blank Pages
- Toner is low
- Transfer corona failed
- High voltage supply failed
Dirty Prints
- Fusing mechanism is dirty (Toner not fusing to paper)
- Replace fuser
- use lighter weight paper
Double/Echo Images
Caused by:
- Imaging drum is not discharged fully
- Worn out cleaning blade
- light echoes caused when last print used too much toner. Toner will not be able to charge enough for next image
- Low temperature
- Low humidity
- Damaged drum Solved by:
- Lower resolution of page
- Use different pattern
- Avoid 50% grayscale and dot-on/dot-off patterns
- Change layout so grayscale patterns do not follow black areas
- Make dark patterns light and light patterns darker
- Print in landscape
- Adjust print density and RET settings
- Print a blank page before the next print
Lines Down Page
Caused by:
- Clogged toner
- Third party toners
- Damaged imaging drum Solved by:
- Shaking toner cartridge
- Replacing toner
Blotchy Print
Caused by:
- uneven dispersion of toner
- Wet spots on pages Solved by:
- Shaking toner cartridge
- Printer is on a level surface
- Cleaning fusing rollers and drum
Spotty Print
- Damaged drum
- Toner stuck to fusing rollers
Embossed Effect
Caused by:
- Foreign object on a roller
- Contrast control set too high Solved by:
- Cleaning roller
Incomplete Characters
- Adjust print density
Creased Paper
Caused by heat Solved by:
- Use different paper type
Paper Jams
Caused by:
- Paper jams
- Faulty sensor Solved by:
- Cleaning printer
- Taking to service center
Multipage Misfeed
Caused by:
- humidity
- Broken separation pad (it would look shiny)
Page Not Feeding
- Clean pickup rollers
- Ensure printer is configured to pick up from tray you are using
- Ensure tray isn’t overflowed with paper
- Ensure paper alignment in tray
- Ensure print settings expect the same type of paper in tray
Poorly Formatted Characters
Caused by:
- Rough or smooth paper
- Wet paper
- Printer overheating Solve by:
- Running self testing diagnostic
- Disabling advanced functions
- Contact service center
Finishing Issues
An extra finishing step is not being applied like:
- Collate
- Stapling
- Hole punching May be caused by:
- Stapler issues
- Driver issues
Maintenance Kit
Provides a set of all printer replacement parts